Capital One's Experience Design (XD) Research Operations team is undergoing a transformation to elevate its capabilities and mature its practices, and this role aims to champion XD with well-managed, unified research operations.
Requirements
- At least 2 years of experience in UX or Research Operations roles, project management, or process improvement
- At least 1 year of experience working directly with Research or Design teams
- Experience working with research tools and vendors
- Familiarity with panel management, the process of building, maintaining, and engaging a pre-recruited group of individuals to streamline research recruitment strategy and technology a plus
- 2+ years of experience with managing risk within highly regulated research environments
- 2+ years experience with project management tools such as Jira and data visualization tools such as Confluence
Responsibilities
- Process Optimization and Enablement: Manage systems and logistics for multiple research projects simultaneously. Create and manage process improvements to increase team efficiency and optimize our practices.
- Research Governance and Compliance: Manage compliance across Research and Design projects, ensuring high standards in ethics, privacy, and data protection are upheld.
- Knowledge Management: Build upon a library of research practices, resources, and templates to enable consistency across disciplines.
- Research Advocacy: Introduce new ways of evangelizing research across the organization.
- Project Management: Work with Research and Design to deeply understand their needs and manage systems and logistics for multiple research projects
Other
- Highly effective verbal and written communication skills across all organizational levels
- Ability to work independently to prioritize and manage multiple requests in a fast-paced environment
- Strategic acumen and foresight to anticipate complex cross-functional problems and work towards solutions
- Commitment to continuous improvement, process optimization, and delivering impactful outcomes
- At least 2 years of experience in UX or Research Operations roles, project management, or process improvement
