Leidos is seeking a Senior AWS Connect Developer to support the Social Security Administration's (SSA) Digital Modernization Strategy, focusing on improving customer support and assistance services through the development of next-generation enterprise APIs and modern user interfaces.
Requirements
- 3 years of hands-on experience working with Amazon Connect
- 3 years of experience using Node.js, Python or Java for development
- 3 years of experience in designing call routing & messaging
- Solid AWS Cloud and AWS Connect Developer experience
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
- Experience with Lambda, Lex Conversational, Bots/NLP, Kinesis Streams, Glue, VPC, SMS (Simple Notification Service), AppSync, EventBridge, Kinesis Firehouse, DynamoDB Streams, Service Catalog, Kinesis Data Analytics
- Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
Responsibilities
- Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
- Support and enhance existing processes based on new requirements or upgrades
- Facilitate requirements gathering, review and document requirements
- Design and develop solutions within the ServiceNow environment
- All other duties as assigned or directed.
Other
- Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.
- Excellent interpersonal and communication skills
- Must be able to obtain and maintain a Public Trust. Contract requirement.
- Strong verbal and written communication skills.
- Prior Federal government experience
