NFF, Inc. is seeking a Senior AWS Connect Developer to provide technical support for a premier DC customer currently implementing a large-scale AWS Connect solution. The role involves being the first point of contact for implementing various AWS Connect features to enhance the customer's IT portfolio.
Requirements
- 5 years of experience working directly with AWS Connect
- Experience with features such as Automatic Call Distribution (ACD) Skill-Based Routing, and Live Chat
Responsibilities
- Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
- Manages the overall implementation process for new AWS Connect features including but not limited to: Call Center Interfaces, Contact Information Features, Chatbox utilization
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
- Coordinating with project staff to execute deliverables in a timely and effective manner.
Other
- Background in facilitating working with a team to implement AWS Connect
- Prior Federal goverenment experience preferred
- NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees
- NFF is an Equal Opportunity Employer.
