The Azure Customer Experience Platform (CXP) team's mission is to transform Microsoft Cloud customers into fans by analyzing and amplifying customer needs and driving the vision to improve Cloud quality, security, and reliability. This role focuses on developing agentic AI systems to transform Azure support.
Requirements
- 3+ years of experience Python and C with experience in AI/ML and full stack development.
- Hands-on experience with AI Foundry, agentic systems, and reinforcement learning.
- 3+ years of experience of data structures, algorithms, system design, and distributed computing.
- 3+ years of experience with cloud platforms (Azure, Google Cloud, AWS, etc.) and microservices architecture.
- Experience with CI/CD pipelines, DevOps practices, and container orchestration (e.g., Kubernetes).
- Expertise in synthetic data generation, simulation environments, and AI evaluation frameworks.
- Proven leadership in driving technical initiatives and mentoring engineering teams.
Responsibilities
- Architect, design, and implement scalable software solutions that support core ACES functionalities.
- Develop intelligent agentic systems capable of autonomous decision-making and task execution.
- Build and optimize AI agents using AI Foundry, Python, and reinforcement learning techniques.
- Develop full stack applications with a strong emphasis on backend services using C and cloud-native technologies.
- Design and implement synthetic data generation pipelines to support training and evaluation of agentic models.
- Collaborate with product managers, researchers, and engineering teams to define technical requirements and deliver innovative solutions.
- Drive technical excellence through mentorship, code reviews, and adoption of best practices.
Other
- Customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team.
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Problem-solving skills and ability to thrive in a fast-paced, collaborative environment.
- Microsoft will accept applications for the role until September 29, 2025.
