Prudential is seeking a Senior Business Analyst to drive enhancements and launch new products within their Group Insurance Product team, requiring end-to-end product thinking from intent to system integration and operational readiness.
Requirements
- Experience with Agile methodologies and tools (JIRA, Miro, Excel, Word).
- Proven experience identifying, extracting, and defining data elements from policy/certificate documentation and translating them into actionable requirements.
- Applied experience mapping business processes and documenting system impacts.
- Experience partnering with Product Development Specialists (or equivalent roles) responsible for documenting policy/certificate changes.
- Proven ability to think broadly and end-to-end, connecting product intent to operational and system implications.
- Strong facilitation skills, with the ability to lead meetings, ask the right questions, and achieve stakeholder buy-in.
- Demonstrated experience driving enhancements and new product development in a product-focused environment.
Responsibilities
- Identify, extract, and define key data elements required to support the product’s benefits, values, rules, and overall offering, leveraging policy and certificate documentation as well as business partner input.
- Determine additional data needs and requirements that may not be explicitly stated in existing documentation, ensuring the product can be fully supported across systems and processes.
- Engage with business partners to analyze and document system and process impacts—translating product and policy/certificate changes into clear business and technical requirements.
- Map out end-to-end processes and integrations, ensuring practical and sustainable solutions.
- Lead the creation of high-quality requirement artifacts, including process maps, mockups, impact assessments, and data requirements documentation.
- Serve as a key liaison between business and technology, ensuring seamless handoff from requirements to implementation.
- Support User Acceptance Testing and operational rollout by providing clarity on requirements and intended outcomes.
Other
- 5+ years of experience as a business analyst or business systems analyst, preferably in Group Insurance or a related financial services context.
- Excellent communication, analytical, and interpersonal skills; ability to translate technical and complex concepts for non-technical audiences.
- Bachelor’s degree in business, Information Systems, or related field.
- Group Insurance product expertise, including understanding of benefit design and product filings.
- Strong business insight and ability to connect market/customer needs to product features, data requirements, and system impacts.
