Surescripts needs to manage and administer processes related to the installation, configuration, and support of their Marketing Cloud, Marketing Intelligence, and CRM software, including user-centered solution design and development, system management, and troubleshooting.
Requirements
- 5+ years of hands-on experience with Salesforce Marketing Cloud, Marketing Cloud Engagement and experience with Marketing Intelligence and platform administration, including 3+ years ofSalesforce experience.
- Experience with Salesforce Data Cloud, Sales Cloud, and Marketing Cloud Connect is required.
- Strong understanding of reporting and analytics within SFMC, including cloud pages, custom dashboards and performance tracking.
- Experience with data integration, segmentation, and SQL for query automation.
- Proficiency in AMPscript, SQL, CSS and scripting for dynamic content and automation.
- Extensive experience in supporting standard software development lifecycles and deployment pipelines (e.g., Gearset, GitHub, Jenkins)
- Experience with data analytics and forecasting – including advanced expertise in writing SQL/SOQL queries and knowledge of Salesforce solutions including Tableau, CRMA and Revenue Intelligence)
Responsibilities
- Develop dynamic content using AMPscript and SQL for personalization and automation.
- Building and managing dynamic, responsive landing pages, forms, and microsites within Salesforce Marketing Cloud's Cloud Pages.
- Administer and maintain Salesforce Marketing Cloud, including user roles, permissions, business units, and platform configurations.
- Collaborate with a consulting partner on the implementation and configuration of Salesforce Marketing Intelligence, including data ingestion, harmonization, and dashboard development.
- Build and manage custom reports and dashboards to track campaign performance, customer journeys, and KPIs across channels.
- Configure and optimize Marketing Cloud Studios (Email, Journey Builder, Automation Studio) to support campaign execution and analytics.
- Manage Marketing Cloud/Marketing Intelligence data to improve data quality, implementing rules and automation as needed.
Other
- Bachelor’s degree in computer science, information sciences or related field, or equivalent experience.
- Experience leading the development and implementation of CRM oriented process changes
- Knowledge of data management and security in a CRM environment
- Experience working in project-based work structures
- Expert level competency in Microsoft Office and other PC productivity tools
