The Senior Business Systems Specialist (Data Analyst) is responsible for/involved in all aspects of the life of a specific system/application. May include: evaluation of system enhancement requests, requirements development and documentation, testing and implementation; production support/troubleshooting, maintenance of system documentation, training responding to customer concerns and communicating results.
Requirements
- SQL (intermediate level) experience
- Host Mainframe experience (TSO commands, browsing data sets)
- Agile methodology experience
- Jira experience
- Problem solving experience
- Microsoft Office (Excel, Word, Powerpoint, Access)
- One year of experience supporting business technology systems required.
Responsibilities
- Assist with overall development, support, and maintenance of the e-CARMA database and batch processing.
- Conduct data analysis and comparisons to provide impact assessments to RMIS database and products.
- Troubleshoot and investigate data questions and issues. This includes working with upstream business areas to conduct data research.
- Manage workload via agile methodology and flow.
- Manage workload using Jira tool.
- Production support/troubleshooting: Facilitate troubleshooting and defect resolution. This includes requesting resources, mig*ration through environments and ticket management.
- Elicits documents and validates requirements for change requests and enhancements to capabilities, products or systems.
Other
- Bachelors degree in Business, MIS, or other related field preferred.
- Three years of experience supporting business technology systems preferred.
- High school diploma or equivalent required.
- Business Perspective (Intermediate): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
- Technology (Intermediate): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
