ASML US is looking to solve the problem of developing, delivering, and ensuring the performance of applications/software solutions by hiring a Senior Cloud Engineer who can collaborate with business stakeholders, incorporate user feedback, provide technical support, and drive innovation.
Requirements
- Linux (RHEL, Centos)
- Networking – Architecture (TCP/IP UDP)
- Ticketing system – (Service now)
- Monitoring systems - (Splunk)
- Application management experience (Atlassian Stack - JIRA, Confluence, Wiki, Bitbucket)
- Storage knowledge (NFS, SMB, CIFS, ZFS, NAS)
- Scripting language (Python, Bash, Perl)
Responsibilities
- Responsible for SW build and development support activities for systems local or remote, which includes installation, software patch, system security, data backup, storage management, VM, and problem analysis activities.
- Performs remote troubleshooting through diagnostic techniques and pertinent questions.
- Provides Support process by serving as Tier 1 / Tier 2 point of contact and owner of problem/incident.
- Logs all customer requests and updates calls utilizing the designated call handling and tracking system.
- Define improvement proposals that focus on system performance and process efficiency for end-users.
- Investigate and implement non-standard changes with a limited scope.
- Support / take ownership of requests from engineering and help to solve these requests.
Other
- Bachelor’s degree in Information Technology, Computer Science or Engineer. Master’s degree a plus.
- 8 years related and proven experience in large technical software development environments.
- Shows initiative, strong analytical skills and problem-solving attitude.
- Highly motivated team player, good social skills, with a strong service/customer orientation.
- Strong communication skills, both verbal and written.
