Wells Fargo is looking to hire a Senior Commercial Collections Representative to manage a portfolio of complex delinquent loans, requiring special handling and research, to ensure policy compliance, risk mitigation, and adherence to company procedures.
Requirements
- 4+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to perform quality assurance reviews
- Ability to identify and evaluate trends
- Knowledge and understanding of collections operations: compliance and governance oversight
- Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance
- Experience working with the following systems: Artiva and LeaseConnect
- Strong attention to detail and accuracy skills
Responsibilities
- Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
- Research credit and account information.
- Review account equity to determine loss projections
- Monitor portfolio for policy compliance and adherence to risk ratings
- Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
- Lead by example, handle core assignments effectively while taking on additional responsibilities
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Other
- Assist in the training of entry level staff
- Participate in conducting issue specific training
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- Ability to influence and educate employees on effective collection techniques
- Highly organized and detail-oriented, with the proven ability to handle multiple tasks simultaneously, and prioritize effectively
- Strong communication skills, both verbal and written; effective in communication across variety of audiences and constituencies, including management
- Ability to work a hybrid schedule, at least 3 days a week working in office
