The North Face is looking to solve the problem of ensuring seamless consumer interaction and providing best-in-class user experience for the brand by overseeing all quality assurance processes and initiatives in support of the Digital Operations team.
Requirements
- Proficiency in JIRA and Confluence.
- Familiarity with WCAG AA and ADA Compliance standards.
- Experience with Salesforce Commerce Cloud (SFCC) and Core Media is a plus.
- Strong understanding of agile methodologies and release management.
- Understanding website performance metrics and optimization.
- Experience with testing strategies and new enhancements to bring quality initiatives to life on our website.
- Knowledge of software development life cycle and technical design documentation
Responsibilities
- Conduct rigorous testing activities throughout the design and development process to meet the standards set by the brand to drive seamless consumer interaction.
- Monitor the production website to ensure a stable front end and backend experience for our customers.
- Lead cross-functional team in planning, developing, executing, and optimizing testing strategies.
- Ensure the team is trained in testing strategies and new enhancements to bring quality initiatives to life on our website.
- Design and implement streamlined communication processes to engage leadership and business teams on new site enhancements or end-user issues to improve response time and project alignment.
- Support the software development life cycle by developing specifications, processes, and technical design documentations to align with both Platform and Brand requirements.
- Lead in the test case creation, activation, and tracking within JIRA Test Case Management following agile methodologies during both UAT and BAV.
Other
- Highly organized, self-motivated, and adaptable in a fast-paced environment.
- Excellent communication and cross-functional collaboration skills.
- Strong interpersonal skills and experience working with cross-functional teams
- 3+ years of experience, preferably within eCommerce Quality Assurance.
- Formal education in a related field is great to have
