Navina is looking to solve the problem of transforming the way clinicians interact with patient data right in the moment of care by building a platform that helps clinicians deliver proactive, empathic care while reducing administrative burden, and driving improved outcomes, better financial performance, and higher clinician satisfaction.
Requirements
- Strong hands-on software engineering background (backend, frontend, or full-stack), with Python, Typescript and Node experience.
- Ability to quickly learn new domains, debug across the stack, and deliver fast, reliable solutions across data pipelines, business logic, and UI layers.
- Experience supporting production SaaS systems or working with technical support/escalation teams.
- Experience building internal tools or automation for support/debugging workflows.
- Experience working in healthcare, AI, or data-rich environments.
- Familiarity with distributed teams and remote collaboration.
Responsibilities
- Investigate and resolve code-level bugs for issues escalated by the support team, ensuring timely, high-quality fixes for our customers.
- Design, build, test, and deploy customized customer-specific solutions based on Navina’s product architecture and capabilities.
- Work closely with engineering teams in Israel to learn the product deeply, collaborate on enhancements, and help drive new custom capabilities as needed.
- Support the customer success and technical support teams by troubleshooting complex, multi-layer issues involving data flows, business logic, integrations, and UI behavior.
- Build support-focused internal tools that improve efficiency, visibility, and troubleshooting workflows across support and success teams.
- Contribute to process improvements for escalations, custom work, and handoff to other engineering teams.
- Leverage AI to accelerate finding problems and building solutions, as well as for documentation and testing of the changes.
Other
- Excellent collaboration and communication skills — able to work effectively with engineering, customer success, and technical support teams.
- Comfortable being customer-facing when needed: explaining issues, gathering requirements, or understanding customer context.
- A proactive, ownership-driven approach: you thrive in ambiguous situations and enjoy taking initiative.
- US-based, with strong preference for Eastern Time Zone to maintain strong overlap with teams in Israel
- remote role, requiring comfort with working US hours.
