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The Boeing Company Logo

Senior Customer Relationship Management Architect - Multiple Teams

The Boeing Company

$153,000 - $207,000
Sep 30, 2025
Seattle, WA, USA • Tukwila, WA, USA
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The Boeing Company is seeking to enhance and integrate its customer information systems for its Commercial Airplanes (BCA) and Defense, Space & Security (BDS) business units. This role aims to empower sales and marketing functions by ensuring data accuracy, accessibility, and security, while aligning with business objectives and enterprise architecture.

Requirements

  • 7+ years of experience Salesforce CRM development, architecture, and solution delivery across Sales, Service, and Experience Clouds
  • 7+ years of experience in Salesforce integration patterns (REST/SOAP APIs, Platform Events, Named Credentials) and integrating with external systems at scale
  • 7+ years of experience Salesforce Data Modeling, large data volume management, and SMDW-aligned schema integration (e.g., Snowflake, Redshift)
  • 7+ years of experience with Salesforce DX, Git-based source control, and CI/CD pipelines (Gearset, Copado, Jenkins)
  • 7+ years of experience Salesforce Einstein (Prediction Builder, Bots, Discovery) and ability to integrate third-party AI/ML models into Salesforce workflows
  • 7+ years of experience in Apex, Lightning Web Components (LWC), SOQL/SOSL, and Salesforce Flows with strong debugging and performance tuning
  • 5+ years of experience working with multi-cloud environments, partner communities, and managing metadata in regulated environments

Responsibilities

  • Provide technical direction, advice, and mentorship to team members, especially junior developers/resources
  • Make high-level architectural and design decisions for solutions that deliver business value, in coordination with Enterprise and Solution Architects
  • Lead the architecture, development, and integration of customer information management solutions across BCA and BDS programs
  • Partner closely with BCA and BDS business teams to translate user stories and product requirements into scalable technical architectures and sprint-ready tasks
  • Guide cross-functional teams, including internal developers and external vendors through the full technical delivery lifecycle: sprint planning, backlog refinement, solution reviews, and deployment
  • Lead and support customer information management initiatives such as the future-state architecture for sales and marketing data warehousing and integration, ensuring scalable data architecture and analytics-readiness in coordination with Data Architect roles and platform teams
  • Conduct code reviews, enforce best practices, and mentor technical team members to uphold high development standards

Other

  • Bachelor’s degree or higher
  • 7+ years of experience in information technology
  • Experience delivering Salesforce solutions in large, matrixed enterprises such as aerospace, manufacturing, or defense domains with regulated environments
  • Experience mentoring developers, leading vendor delivery teams, and influencing stakeholders across technical and business functions
  • Relocation based on candidate eligibility