The Farmer's Dog is looking to improve customer experiences across lifecycle communication channels, site experience, and the in-box (physical) experience by synthesizing data to identify opportunities for improvement and evolving the customer lifecycle to ensure seamless and deeply personalized experiences.
Requirements
- Expert-level analytical skills and a proven track record of using data to drive customer-facing impact and business results.
- Experience working with email & SMS automation.
- Strong SQL skills and a deep understanding of relational databases and how to leverage a wide-variety of data structures to drive insights and power customer-facing communications.
- Bonus points for solid understanding of HTML, Java-based templating languages (Jinja, Django, ESP-specific, etc.), and a high-level understanding of JSON.
- Strong analytical skills and a proven track record of working with data to drive email campaign ideation and business results.
- Ability to translate business needs into technical requirements for Data Science, Data Engineering and Analytics functions
Responsibilities
- Contribute to our Analytics function for Ops, Manufacturing and Customer Experience data infrastructure needs, reporting and analytics needs with focus on improving customer retention, product adoption, and revenue generation.
- Develop context, establish goals, make clear prioritization decisions and communicate to the stakeholders on progress towards analytical goals
- Assist in building best practices and frameworks for Experimentation design and analysis for Customer Experience, Operations and Fulfillment
- Work cross-functionally to upgrade and optimize our reporting frameworks, launch impactful longitudinal experiments, and measure initiatives' impact on cohort retention and revenue generation.
- Dive deep in our data to uncover insights that allow us methodically remove friction from the experience across key customer segments.
- Partner closely with our Customer Experience (CX) team to understand and eliminate key customer points, thereby improving both the customer and agent experience.
Other
- 5+ years of experience in Consulting, or Analytics at a consumer company.
- Customer Experience, Operations or Supply Chain analytics experience is preferred
- You are able to thrive in a fast-paced and ambiguous environment, naturally curious and proactive self-starter, constantly on the lookout for new opportunities and solutions
- You’re an owner, have excellent problem-solving skills and can prioritize tasks effectively, with a strong attention to detail
- You are detail-oriented and proactive, you thrive as a self-starter and excel in managing multiple projects simultaneously
