The Direct-to-Consumer (DTC) Streaming Analytics vertical is seeking a Senior Analyst to join the Commerce Experimentation & Analytics team focused on global commerce experimentation for Disney’s streaming service offerings (Disney+, Hulu, ESPN). This role will be instrumental in analyzing and optimizing payment methods, improving payment failure recovery, enhancing core payment processing, and mitigating subscriber fraud.
Requirements
- 3+ years of proven hands-on experience designing, running, and evaluating A/B tests to draw conclusions used to inform business tactics.
- Expert SQL skills and demonstrated ability to utilize many disparate data sources to solve complex business problems.
- Strong analytical skills with the ability to apply business strategy to data analysis and recommendations.
- Expertise with data exploration and data visualization tools like Tableau or Looker.
Responsibilities
- Partner closely with product and engineering teams to support end-to-end A/B experimentation including experimental design, power analysis, metric definition, data QA, and monitoring.
- Communicate complex analyses and experiment results to a diverse range of business stakeholders, from operational teams to executive audiences, through both oral presentations and written reports.
- Collaborate with Data Science to productionalize ML models used to proactively identify and mitigate subscriber fraud and reduce involuntary churn.
- Create and maintain operational dashboards in Looker and Tableau to understand performance over time, enable efficient exploratory analysis, and equip partners with self-serve tools.
- Understand the systems and business processes that populate critical systems with data and work to translate complex business questions into technical requirements.
Other
- Bachelor’s degree in Statistics, Mathematics, Business Analytics, Computer Science, Economics, or related field.
- 5+ years of experience conducting strategic analyses used to inform product or business decision making.
- Strong collaborative spirit and eagerness to learn.
- Experience working in the global billing, payments, and/or fraud domains.
- Experience in the streaming media industry and/or supporting a direct-to-consumer or subscription-based product.
