The company is looking to enhance its Agency's growth by providing key stakeholders with the information needed to make strategic business decisions and develop unique solutions. This involves utilizing data analytics, analysis, and reporting to support Insurance Sales, Service, and Operations teams.
Requirements
- Proficient in analytics tools such as SQL, Excel, R, Tableau or PowerBI, Python, Adobe, or Google Analytics.
- Proficiency with call center data analytics and analysis (speech, text, cross-channel, predictive, and performance).
- Conduct in-depth analyses of data to identify trends, patterns, and relationships, and summarize findings clearly and concisely for both technical and non-technical audiences.
- Work with project teams to understand the business objectives of each project and ensure that data analytics is used to its fullest potential to achieve these goals.
- Develop detailed reports and presentations to communicate results of data analysis to key stakeholders, providing recommendations for further action based on findings.
- Select and implement (or oversee implementation) all data analytics tools and frameworks.
- Execute quality controls and testing for ensuring project deliverables meet user expectations.
Responsibilities
- Establish data analytics processes, roles, quality criteria, and performance metrics to support Agency leadership in achieving performance objectives.
- Identify, develop, and implement scalable data strategy, self-service tools, and workflow automation.
- Analyze and report data associated with sales, service and operational effectiveness, member retention, and project/product performance.
- Identify and evaluate the business value of new and existing data sources and uncover significant trends that will affect the organization in optimizing business decisions.
- Ensure the quality and accuracy of data results and analytic methods through the establishment of testing and validation procedures and best practices.
- Participate in the evaluation of new technology, and vendor selection processes.
- Prioritize, scope, and recommend enterprise integrations and key performance indicators (KPIs) for projects across multiple business lines.
Other
- at least 4 years experience in an analytics or technical project management environment, or the equivalent combination of education and work experience.
- Exceptional analytical, communication, critical thinking, and problem-solving capabilities
- This position will work a hybrid schedule of Tuesday, Wednesday, and Thursday each week in an office in Cincinnati, OH or Wilmington, DE.
- Relocation will not be offered.
- Advocate for data analytics practices and technology to senior stakeholders.
