Maven Clinic is looking to solve the problem of helping its customers understand, measure, and amplify clinical and business value through data, by hiring a Senior Data Analyst specializing in Customer Analytics.
Requirements
- 5-7 years of relevant analytics or data science experience
- Fluency in SQL and a strong background in data visualization
- Experience with value/ROI/clinical outcomes storytelling (strong preference)
- Experience with Matik or similar dynamic content creation systems
- Experience with at least one primary visualization tool (Looker, Tableau), and/or DBT
Responsibilities
- Customer-Facing Analytics & Value Demonstration: Partner with Client Success and Commercial teams to build and deliver data-driven narratives that highlight Maven’s measurable impact on clinical outcomes, cost reduction, and employee well-being for enterprise clients.
- Actionable Insights for Stakeholders: Design interactive dashboards and scalable reporting frameworks (SQL, Tableau, Looker, DBT) that empower customer facing teams to independently track utilization, engagement, and ROI metrics aligned with their organizational goals.
- Scalable Solutions & Automation: Architect data sources and reusable reporting models that enable efficient delivery of analytics at scale across dozens of enterprise customers, improving turnaround time and consistency of insights.
- Cross-Functional Alignment & Project Leadership: Lead analytics initiatives that require collaboration across Client Success, Finance, Sales, and Engineering, ensuring alignment on business objectives, project milestones, and data definitions.
- Process Improvement & Efficiency: Identify opportunities to streamline data workflows and reporting processes, implementing scalable automation and documentation practices to increase reliability and transparency for customer deliverables.
- Storytelling & Communication: Translate complex data into clear, outcome-oriented insights that resonate with customer executives and HR/benefits leaders, reinforcing Maven’s role as a strategic partner.
- Innovation & Emerging Tools: Support adoption automation tools (such as Matik) to scale client reporting and standardize storytelling of clinical and business outcomes across customer portfolios.
Other
- Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams and mentor junior analysts
- Ability to juggle both long-term, strategic projects and ad hoc, urgent requests as needed
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
