GitLab is looking to generate trusted analytics and insights to measure company performance, with the goal of reducing time to insight and increasing internal alignment on reporting definitions.
Requirements
- Fluency in SQL within analytical data warehouses (we use Snowflake) and in business intelligence tools (we use Tableau)
- Ability to write complex SQL including multi-table joins, grouping and aggregation, common table expressions, and conditional filters
- Experience working with a variety of complex data sources. Our data includes GitLab.com, Salesforce, Zuora, Zendesk, Marketo, NetSuite, Snowplow and many others (see the Data Team page)
- Ability to select and implement the appropriate analytical solution for a given scenario (i.e. determining when a business question is best addressed through a one-off analysis, a flexible dataset for slicing/dicing, or the delivery a standardized dashboard/report)
- Ability to clearly and concisely communicate complex business logic, technical requirements, and design recommendations through iterative solutions
- 5+ years experience in an analytics role with a track record of directly influencing business outcomes through data, preferably in one or more of the following business subject areas: finance, sales, marketing, product, customer success. Prior experience in a SaaS environment is strongly preferred.
Responsibilities
- Craft analyses, reports, and dashboards that meet our internal standards for style, maintainability, and best practices for a high-scale analytics environment. Maintain and advocate for these standards through code review
- Experiment with tooling and technologies, including GenAI capabilities, to improve the experience of data users at GitLab
- Advocate for improvements to data quality, security, and performance across the data lifecycle
- Serve as a Subject Matter Expert (SME) for data visualization and analysis, providing support to other GitLab analysts through code reviews, pairing, and training to help deliver optimal analyses and reports
- Support business teams to maximize the value derived from customer and behavioral data
- Collaborate cross-functionally to deliver high-impact analytical insights that drive strategic business decisions
- Collaborate effectively with teams across finance, product, marketing, sales, and engineering to deliver integrated insights
Other
- Maintain strong relationships with business stakeholders and leadership across the organization
- Partner with Data team leadership and business stakeholders to prioritize analytical work based on business impact
- Contribute to and influence the long-range strategy and goals of the Analytics team
- Ability to effective communication and collaboration skills
- Ability to thrive in a fully remote organization
