Calendly's Analytics team needs to empower the business with actionable insights, structured data, and scalable systems. The Reporting Analytics function specifically needs to build and maintain the company's source of truth for business metrics and design/deliver reporting that powers executive decision-making and business performance management.
Requirements
- Highly proficient in SQL and experienced working with modern data warehouses (BigQuery preferred) and transformation tools (dbt).
- Expertise using Hex for building dashboards, reporting packages, and manual analysis.
- Experience defining semantic layers or centralized metric frameworks.
- Experience with scripting languages (Python/R) for analysis or automation.
- Strong understanding of SaaS and recurring revenue metrics (ARR, retention, funnel conversion, ACV).
- Familiarity with data governance, KPI frameworks, and metric standardization.
Responsibilities
- Design, build, and maintain dashboards and recurring reports in Hex that serve as the official reporting suite, including inputs to the Weekly Business Digest (WBD), Monthly Business Review (MBR), Board materials, and company-wide performance dashboards.
- Develop customized reporting solutions for channel and function owners (e.g., Sales, CX, Finance, Product), ensuring visibility into performance at the right level of detail.
- Define, document, and uphold the gold standard of metric definitions across Calendly, ensuring consistency and trust in all official reporting used by stakeholders, analysts, and data engineers alike.
- Own and evolve the semantic layer within the data warehouse, creating the foundation for reliable, scalable, and self-serve analytics.
- Ensure reporting accuracy and reliability, validating metrics and collaborating with Data Engineering to resolve data quality issues.
- Automate manual workflows to increase reporting speed, efficiency, and scalability.
- Occasionally support deep-dive analyses to provide additional context on performance drivers or trends.
Other
- Communicate performance clearly and effectively through dashboards, written summaries, and presentations tailored for executives and functional stakeholders.
- Collaborate cross-functionally with Finance, Sales, CX, Product, and Operations to align on definitions and deliver consistent, actionable insights.
- Share knowledge and best practices with other analysts (Product, Growth, User Insights) to strengthen Calendly’s analytics community.
- Demonstrate strong communication and data storytelling skills—able to make complex metrics and trends easy to understand for executives and function leaders.
- High attention to detail and a commitment to accuracy and consistency in reporting.
- Collaborative mindset and interest in contributing to a strong, unified analytics culture.
- This role may require occasional travel for company events, team collaboration, or offsites.
