Chime is seeking a Trust & Safety Product Analyst to develop and scale member banking experience products that enhance security awareness and adoption, ensuring Chime remains the most trusted financial partner by safeguarding member assets and delivering a reliable user experience.
Requirements
- 5-7 years in data-focused roles (post-internship), building analytical infrastructure and data tools.
- Experience leading experimentation, statistical analysis, and sophisticated measurement (e.g. causal inference) E2E to guide decision making.
- Expertise in SQL - translating business questions to queries, understanding edge cases of joins, and exploring a warehouse for appropriate data.
- Familiarity in R or Python - writing reproducible code and having a tendency toward automation.
- Hands-on experience with BI/Visualization tools (Looker, Tableau, PowerBI, etc).
- Experience building metric frameworks to understand user behaviors.
Responsibilities
- Partner widely with product, engineering, research, and design to translate insights into product development.
- Lead experimentation by providing mentorship on how they should be run, defining success metrics and data requirements, evaluating impact, and providing strategic direction.
- Drive roadmap, analysis and metric ideation, and strategic discussions with stakeholders.
- Keep a pulse on performance metrics and KPIs, understanding and explaining trends.
- Foster a data-driven, test-and-learn culture by surfacing and presenting insights and recommendations.
- Collaborate with analysts and other functions to bridge business questions and technical (data / computational) solutions.
Other
- Excellent stakeholder management skills, with a record of working cross-functionally to achieve results.
- Ability to think holistically to solve business problems and navigate through ambiguity.
- A focus on impact - ensuring work leads to changing the business.
- B2C product analytics and FinTech experience preferred.
