The City of Charlotte's Fire Department needs to improve its services through data-driven insights. This role will design and implement data, research, and analytics projects to enhance service delivery, optimize resource allocation, and support strategic decision-making.
Requirements
- Software/technology that aid in data collection, analysis, and presentation (e.g., ArcGIS, Excel, Power BI, Tableau, SPSS/SAS/R, etc)
- Statistics
- Programming languages (SQL, XML, Python)
- Quantitative and Qualitative research design and intermediate statistical methods and analyses
- Network analysis and other forms of spatial analysis and spatial statistics
- Various source systems and data retrieval processes
- Business process documentation
Responsibilities
- Applies a broad range of analytic techniques and approaches to support collaborative problem-solving across CFD – e.g., data analysis, data visualization, dashboarding, GIS, SQL, statistical analysis, business process modelling, program evaluation, behavioral science.
- Provides analytical services for CFD’s research and analytics projects, including providing data that is accurate and reliable and integrating and preparing large, varied datasets from internal and external sources for analysis and visualization.
- Performs predictive incident response modeling and analysis that helps CFD optimize performance of existing apparatus, predict impacts of future growth, identify optimal new station locations, and justify new station and apparatus requests; maintains, updates, and manages predictive incident modeling software to ensure modelling is as accurate to real-world as possible.
- Develops automated reports using SQL Server Reporting Services (SSRS); maintains and troubleshoots reports. Manages permissions for CFD reports
- Develops methodologies and processes for analyzing and reporting data more efficiently, accurately, and transparently.
- Performs ad-hoc data analysis and/or compiles data for analysis from stakeholders and, SMEs when information cannot be garnered from existing reports
- Automates tasks and improves processes using Python and SQL programming to minimize staff time on repetitive tasks
Other
- Ability to work independently and collaboratively with all levels of the organization, especially senior leadership.
- Excellent written and verbal communication skills
- Demonstrated initiative and good professional judgment.
- Balancing a variety of duties, often changing from one task to another of a different nature.
- High School Graduate or Equivalent and five years related work experience OR Associate's Degree and three years related work experience OR Bachelor's Degree and one year related work experience
