Microsoft is looking to solve business needs in customer service and contact center operations through cutting-edge AI solutions and product offerings, empowering organizations to revolutionize their customer service and contact center operations.
Requirements
- 1+ year(s) of experience building generative AI applications
- 1+ year(s) of experience fine-tuning language models
- 2+ years of experience leading the development of advanced model finetuning techniques (e.g., multi-tenant LoRA, instruction tuning, reinforcement learning–based optimization)
- 4+ years of technical leadership in designing and scaling Generative AI pipelines (RAG, finetuning, evaluation frameworks)
- Deep expertise in transformer models and architectures
Responsibilities
- Implement AI features towards a wide variety of business problems within Dynamics 365 products portfolio
- Ensure AI features are done to meet rigorous quality standards
- Develop extensive knowledge in the domain and technical framework, notably in Large Language Models (LLM)
- Advance product development through ongoing awareness of industry trends and technologies
- Assess business needs and integrate research to achieve business objectives
- Design, measure and build AI applications to drive tangible business results
- Record ongoing work and experimental findings, sharing them to encourage innovation
Other
- Bachelor's Degree in Computer Science, Math, Software Engineering, Computer Engineering, or related field AND 4+ years experience in business analytics, data science, software development, data modeling or data engineering work
- Ability to meet Microsoft, customer and/or government security screening requirements
- Ability to work onsite 3 days a week in Microsoft's offices in Redmond, WA
