SAP Survey Operations needs a Senior Data Scientist to manage their Qualtrics instance, lead the user community, and analyze survey data to improve global survey tracking programs and deliver actionable insights across the business.
Requirements
- In-depth knowledge of the Qualtrics platform, understanding the end-to-end flow of building surveys, workflows, dashboards, and ticketing including API calls and Intergrations.
- Knowledge of brand administration tools in Qualtrics to support user management and implement policies and processes within the platform to ensure compliance.
- Python coding in the past
- experience with tools like DataBricks for data wrangling, API calls, and analysis.
- Strong quantitative analytical skills with competence in techniques such as descriptive statistics and KPI metric development.
- Familiarity with working in SAP’s data space including BW, CRM and newer spaces like HANA Data Lake, Business Data Cloud and DataSphere.
- Qualtrics Brand Administration experience managing a live instance
Responsibilities
- System Administrator of a production instance of Qualtrics managing roles/access, onboarding/training, usage/reporting, governance/compliance, and troubleshooting of instance-specific issues.
- User Community lead for Qualtrics user groups at SAP managing our community calls, MS Teams engagement, and Wiki documentation
- Analyst/Practitioner in research working side by side with Corporate Strategy to support and improve our global survey tracking programs by leveraging Qualtrics, Python, DataBricks and other tools collect, analyze and present research finding across the business to action.
- manage user access requests, surveys inbox triage about process questions and product troubleshooting, conduct annual user and survey audits, support global survey registration reporting, liaison with Qualtrics for POC of new features (AI, Discover, etc) and sunsetting of legacy features.
- run the SAP Surveys Overview dashboard including weekly data uploads, monthly and quarterly metrics reporting.
- schedule and post engaging Teams content and lead regular community calls, establish best practices by example, manage & disseminate internal compliance documentation, develop and host semi-annual enablement sessions on key features, and support process & product enablement resource management for satellite groups & elevated users.
- use data engineering tools & Qualtrics API calls to clean, update, and analyze data for feedback programs.
Other
- 5+ years of work experience
- Strong verbal and written communication skills to present tools, processes and dashboards to stakeholders and the business.
- High standard of detail, excellence, professionalism, and role model behavior
- User Community management/engagement experience with moderate-sized user communities (250+)
- Working on a global team where peers are across time zones and have diverse cultures
