Thumbtack is looking to solve business and technical problems related to Trust and Safety Operations by leveraging data science to guide strategic decisions, model incident risk, test mitigation strategies, forecast work ticket volume, and scale initiatives while controlling costs.
Requirements
- Passion for using data to drive business impact in an operational environment, including running A/B experiments and applying causal analysis techniques to business process data
- Experience analyzing user experience data (both product and survey data), preferably in a technology or marketplace company
- Strong experience using SQL to query large datasets
- Proficiency with data visualization software (e.g., Tableau, Looker)
- Familiarity with statistics/programming languages (e.g., Python, R)
- Ability to detect and debug data anomalies in complex operational processes
- A track record of working with business leaders to drive improvements and efficiencies
Responsibilities
- Conduct in-depth quantitative analyses that guide strategic decisions
- Build and maintain reports, models, metrics, and visualizations which provide insight into users’ experiences and business performance
- Work with Ops and Finance teams to measure impact of Trust and Safety Operations initiatives
- Maintain SQL queries and dashboards that underpin analysis and reporting infrastructure
- Identify key drivers of core business outcomes through regression analyses and other statistical techniques
- Design and run experiments to test hypotheses, improve workflows, and optimize strategies for the Trust and Safety Operations teams
- Contribute to our team and company data culture through peer collaboration, training, coaching and more
Other
- Partner with leaders of Thumbtack’s Trust and Safety Operations teams to conduct in-depth quantitative analyses that guide strategic decisions
- Make recommendations based on detailed analysis and a deep understanding of our business
- Strong written and verbal communication skills: this role will require writing content and explaining results to internal and external audiences
- Demonstrated ability to self-motivate and drive projects independently as well as partner successfully with cross-functional teams
- BA/BS degree, preferably in Economics, Statistics, Math, or Computer Science
