Thumbtack needs to partner with product and operations leaders to shape the strategy for Trust and Safety Operations teams, driving impact on key focus areas such as modeling incident risk, testing new risk mitigation strategies, guarantee offerings, forecasting work ticket volume, and scaling strategic initiatives while controlling costs.
Requirements
- Strong experience using SQL to query large datasets
- Proficiency with data visualization software (e.g., Tableau, Looker)
- Familiarity with statistics/programming languages (e.g., Python, R)
- Ability to detect and debug data anomalies in complex operational processes
- Passion for using data to drive business impact in an operational environment, including running A/B experiments and applying causal analysis techniques to business process data
- Experience analyzing user experience data (both product and survey data), preferably in a technology or marketplace company
Responsibilities
- Build and maintain reports, models, metrics, and visualizations which provide insight into users’ experiences and business performance
- Maintain SQL queries and dashboards that underpin analysis and reporting infrastructure
- Identify key drivers of core business outcomes through regression analyses and other statistical techniques
- Design and run experiments to test hypotheses, improve workflows, and optimize strategies for the Trust and Safety Operations teams
- Contribute to our team and company data culture through peer collaboration, training, coaching and more
- Conduct in-depth quantitative analyses that guide strategic decisions
- Make recommendations based on detailed analysis and a deep understanding of our business
Other
- Partner with leaders of Thumbtack’s Trust and Safety Operations teams to conduct in-depth quantitative analyses that guide strategic decisions
- Work with Ops and Finance teams to measure impact of Trust and Safety Operations initiatives
- Demonstrated ability to self-motivate and drive projects independently as well as partner successfully with cross-functional teams
- Strong written and verbal communication skills: this role will require writing content and explaining results to internal and external audiences
- A track record of working with business leaders to drive improvements and efficiencies
