Philips is looking to transform healthcare by empowering care teams to unlock the full potential of patient monitoring solutions, aiming to drive safer, higher-quality, and more sustainable care. The Senior Design Strategist will contribute by creating scalable best practices, optimized workflows, and customer-centric frameworks to improve patient and caregiver experiences, increase efficiency, and reduce the cost of care.
Requirements
- 8+ years of experience in product/service design or healthcare program management, including deep knowledge of hospital operations, patient monitoring, clinical informatics, or patient safety.
- Demonstrated mastery of system design principles, service design, stakeholder facilitation, cross-disciplinary leadership.
- Leverage quantitative and qualitative data to inform design decisions, guide continuous optimization, and measure the impact of solutions
- Proven results leading customer-centric programs with a passion for creating sustainable solutions to complex problems.
Responsibilities
- Design, validate, and continuously advance customer-facing recommendations and best practices that drive tangible improvements in clinical and operational outcomes.
- Champion seamless collaboration with cross-functional teams—including engineering, product, sales, operations, and delivery—to create an exceptional customer experience.
- Lead co-creation and participatory design activities that spark collaboration and inspire breakthrough innovation
- Guide teams through complexity, advocating for human-centered methods to navigate both organizational and customer challenges to deliver better outcomes.
- Leverage quantitative and qualitative data to inform design decisions, guide continuous optimization, and measure the impact of solutions
Other
- Bachelor’s or Master’s degree in user-centered design, design management, healthcare (Master’s preferred).
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- This is an office role.
- US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
- Company relocation benefits will not be provided for this position.
