Airtable is looking to solve the problem of supporting their most technical customers and partners by hiring a Senior Developer Support Engineer to independently resolve complex, high-impact cases involving APIs, authentication, and integrations.
Requirements
- 3+ years in advanced technical or developer support roles with strong experience in APIs, integrations, and enterprise authentication workflows
- Proven ability to troubleshoot complex systems and communicate clearly with both technical and non-technical audiences
- Deep experience with REST APIs, JavaScript, SSO/SAML/OAuth, and modern web debugging tools
- Experience with SCIM provisioning, enterprise governance workflows, or advanced Airtable admin/developer surfaces
- Strong technical troubleshooting skills and the ability to independently resolve high-complexity issues in ambiguous environments
- Background contributing to internal tooling, automation, or technical content such as scripts, documentation, or community resources
Responsibilities
- Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations
- Serve as an escalation point for advanced developer and admin support issues
- Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features
- Contribute to internal tooling, automation, and technical content such as scripts, documentation, and community resources
- Meet or exceed case volume and CSAT targets, including solving 35 cases per week and maintaining a CSAT score of at least 4.7
- Identify and drive process improvements to enhance scalability and the overall support experience
Other
- 3+ years of experience in a related field
- Ability to work in a remote environment
- Must be located in the United States
- Airtable is an equal opportunity employer and welcomes people of different backgrounds, experiences, abilities, and perspectives
- Accommodations Request Form available for candidates with medical conditions, disabilities, or religious beliefs/practices
