Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
Requirements
- Salesforce Platform Developer I certification required; Platform Developer II preferred.
- Experience developing within CX tech stacks, specifically Service Cloud Voice and Amazon Connect (call center), Salesforce Messaging In-App and Web (chat), Forethought, Assembled, and Maestro.
- Proficiency in Apex, LWC, JavaScript, and AWS Lambdas or equivalent enterprise languages (Java, C, Python) and serverless functions.
- Proficiency in REST APIs and data integration.
- Experience with CI/CD pipelines and DevOps (git, GitHub, Gearset, or equivalents).
- Track record of delivering reliable, scalable solutions in an Agile environment.
- 4-6 years of experience as a Salesforce developer or equivalent engineering role.
Responsibilities
- Designing, developing, testing, and deploying complex Salesforce and Amazon Connect solutions.
- Utilizing internal and external APIs to integrate platforms
- Building and maintaining Lightning Web Components, Apex solutions, and declarative automation.
- Identifying technical debt and recommending refactoring strategies.
- Writing technical documentation, deployment plans, and unit tests.
- Supporting discovery sessions, UAT, and design.
- Mentoring teammates and providing feedback on features.
Other
- Thrive on cross-team collaboration with admins, analysts, and CX partners.
- Are an AI enthusiast – eager to find ways to responsibly leverage AI as a tool in your developer toolset.
- Want to own end-to-end delivery of technical features and integrations.
- Enjoy mentoring others and sharing best practices.
- Are passionate about building clean, scalable code with a focus on quality.
