Capgemini is seeking an experienced Verint AI Software Engineer to support a premier U.S. Property & Casualty insurance carrier in designing, developing, and optimizing AI-driven solutions to enhance customer experience, operational efficiency, and digital engagement.
Requirements
- Direct experience with Verint solutions and platforms.
- Demonstrated experience with Verint AI.
- Deep familiarity with voice engineering technology ecosystems that include Verint, Google, CISCO, NICE and other similar technologies.
- Strong programming skills in languages such as Python, Java, or C-Sharp.
- Solid understanding of social engineering techniques and digital behavior analysis.
Responsibilities
- Design, develop, test, and implement AI-based applications using Verint technology, including IVA and Speech Analytics.
- Analyze structured and unstructured data to develop AI algorithms that support intelligent decision-making and customer interaction.
- Integrate Verint AI solutions with enterprise platforms such as CISCO telephony, Google Cloud services, and NICE workforce management systems.
- Debug and improve existing Verint implementations for performance, scalability, and user experience.
- Stay current with trends in AI, voice engineering, and social engineering to recommend innovative approaches and technologies.
- Provide technical guidance and mentorship to junior developers, fostering a collaborative and growth-oriented environment.
- Document technical specifications, architecture designs, and system integration processes.
Other
- Collaborate with business stakeholders to understand requirements and translate them into scalable technical specifications.
- Ability to work effectively in a collaborative team environment.
- Excellent problem-solving and analytical skills.
- Effective communication skills, both verbal and written.
- A degree in Computer Science, Software Engineering, or a related field.
