Viking is looking to manage new initiatives for their digital platforms, aiming to enhance the guest experience and drive product decisions based on business goals and impact.
Requirements
- 4+ years of experience in digital product management, preferably with a focus on customer-centric platforms or e-commerce.
- Strong analytical skills, with the ability to interpret data and make data-driven decisions to improve digital product performance.
- Deep understanding of Agile methodologies and product development processes.
- Experience with Jira, Confluence, Power Bi, Adobe Analytics, and Adobe Target.
Responsibilities
- Take full ownership of new initiatives across multiple products including the marketing sites and online booking engines.
- Own the process from inception and design to user stories and execution.
- Drive product decisions based on business goals and impact.
- Work with Executives and stakeholders to gather new initiatives and goals then translate into an executable roadmap.
- Seamlessly handoff defined user stories to individual product managers and work alongside them to ensure delivery.
- Collaborate with UX/UI designers to ensure the initiative is intuitive, user-friendly, and in alignment with brand standards.
- Utilize analytics tools to track platform performance, user behaviors, and other critical metrics.
Other
- Bachelor's degree in Computer Science, Business, Digital Marketing, or a related field.
- Excellent interpersonal and communication skills.
- Ability to manage multiple projects in a fast-paced, deadline-driven environment.
- Gather feedback directly from call center, research teams, and guests to understand needs and preferences, using these insights to drive platform enhancements.
- Regularly present insights and recommendations to senior management, showcasing the impact of the digital platform and proposing strategies for continuous improvement.
