Memorial Hermann is looking to enhance patient and staff experiences through digital products by developing a highly engaging digital experience leveraging various technology platforms. The goal is to create a vision and strategy for these digital products, improve operational metrics, and incorporate patient feedback to drive the product backlog.
Requirements
- Three (3) years of experience in digital product or technology development experience
- Advanced experience in understanding and translating business/clinical processes into consumable steps delivered through digital means in a way that is intuitive for the end consumer
- Strong understanding of human centered design fundamentals and focus on customer centricity and demonstrated understanding of application to product improvement
- Strong understanding of both the digital channel and application landscape, capabilities of the technology within a channel and how experience/context is managed across the channels
- Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered
- Understand math and statistical concepts to provide analysis to formulate meaningful decisions.
- Brings a deep understanding of digital trends and technology across mobility, content management and user experience
Responsibilities
- Develops the vision and strategy to create a highly engaging digital experience leveraging a variety of technology platforms.
- Works to develop product feature roadmap, develop and deliver operational metrics, and continually captures consumer and patient feedback to drive the product backlog.
- Works in partnership with information systems, consumer experience, marketing, and clinical teams to enhance digital capabilities in the delivery of health care.
- Collaboratively define digitally enabled Memorial Hermann experiences for consumers and patients, leveraging multiple channels in a way that is engaging and intuitive experiences
- Develops features and capabilities across platforms based on consumer/patient needs derived from industry and local research, coupled with known best practices in the management of health, leveraging agile delivery methods
- Discover, evaluate, and incubate partnerships (internal & external), next generation technologies and customer/patient services by continuously searching and testing new concepts
- Works as part of a matrixed team partnering with information services, customer experience, and marketing in order to determine investment needs, projects and priorities
Other
- Five (5) or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts.
- Strong demonstrated ability to deliver results while working through others in a highly matrixed organization and motivate a team culture that is respectful and supports the values of excellence and integrity
- Exceptional time management skills and attention to detail
- Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels
- Create a positive work environment that fosters successful team performance
