U.S. Bank is looking to enhance its digital experiences for customers and businesses by staying ahead of evolving economic, competitive, technological, and customer needs. The goal is to improve customer consideration, conversion, and engagement, particularly for the small business segment.
Requirements
- Digital Product Management experience
- Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
- Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products
- Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations
- product PnL, product strategy, vision and planning, digital products and platforms, product discovery, product build and development, agile ways of working, channel alignment and management, adoption, customer experience research, insight and execution, go to market and sales channels, performance measurement and optimization, marketing and analytics
Responsibilities
- Ensures a data-driven approach to prioritize “building the right thing” that maximizes results for both end users and internal business partners.
- Relentlessly focused on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions.
- Advocates for reusability of capabilities to drive cost-effective scale and speed to market.
- Leverage market and competitive insights, customer needs, and internal business priorities to establish a digital product vision.
- Align digital product vision across other enabling functions to establish an integrated delivery roadmap.
- Integrate digital products, platforms and capabilities to drive business value through an enhanced user experience.
- Drives digital product development by actively managing the roadmap through the agile delivery lifecycle.
Other
- Customer obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of constantly evolving economic, competitive, technological, and customer needs.
- Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value
- Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point
- This Sr. Product Manager role supports our small business branch application. You’ll be a product owner and dedicated business line partner driving the strategy, roadmap, and execution of digital initiatives that enhance customer consideration, and conversion and, engagement.
- The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
