Visa is looking to drive the strategy, design, and innovation efforts that shape the future of its digital landscape, ensuring all user interactions are intuitive, engaging, and in line with Visa’s brand and business objectives.
Requirements
- Advanced level of Excel, Word, Outlook, PowerPoint and Design tools (e.g., Figma)
- Prior successful experience in leading transformation of global, complex and multi-site .com experience.
- Proven expertise in UI/UX, web content and design, analytics and change management.
- In-depth understanding of Card / Payments Marketing fundamentals.
- Strong digital acumen, outcomes-driven, and ability to use data to prove what is –or isn’t—working.
- Ability to structure, manage, and coordinate complex cross-enterprise projects and processes with multiple stakeholders
- Global sensibilities and empathetic outlook to work well with other markets and cultures around the world.
Responsibilities
- Develop and execute a comprehensive digital experience and UX strategy across Visa.com, Visa Apps, and other digital properties.
- Oversee user research and usability studies to inform design decisions (and to help match future site experiences and features with audience demand).
- Lead the design team in creating innovative, high-quality digital experiences, including those that leverage AI-led experiences.
- Oversee the visual design, interaction design, and information architecture for all digital products.
- Ensure design consistency and brand alignment across all digital touchpoints.
- Identify and integrate emerging technologies and trends into Visa’s digital experiences.
- Define and monitor key performance indicators (KPIs) for user experience and design.
Other
- 12 years of work experience with a Bachelor’s Degree, 10 years of work experience with an Advanced degree (e.g. Masters/MBA) and with prior work experience in digital experience leadership and transformation.
- 14+ years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA)
- Strong working relationships with and management of external agency partners.
- Ability to work effectively in a fast-paced, dynamic environment.
- Extremely organized with quick follow through and a bias towards action.
