The RealReal is looking to develop and scale training programs to support employee onboarding, continuous development, and career pathing for experts and management within their luxury resale marketplace.
Requirements
- You have experience in developing training strategies that include digital training
Responsibilities
- Develop a Training Strategy and Roadmap: Lead the design and implementation of core training programs including employee on-boarding and continuous training across all levels of the organization
- Design Career Pathing Programing: Create and customize training programs and collateral used to attract new talent and retain/develop current employees focused on Experts and Management paths across all categories.
- Quality Control: Oversee quality control team across Inbound Operations to measure and report on quality. Measurement to inform both long term and immediate training strategies.
- Ensure every program has a clear evaluation strategy in place. Track and regularly report on program impact. Share metrics and insights with business leaders
- Oversight over new LMS system implementation in 2021
Other
- A minimum of 10 years of experience in building and scaling training programs
- Bachelor's degree required; advanced degree a plus
- Has created and successfully managed delivery of training solutions
- Strong influencing skills; ability to work in a collaborative and team-centric culture
- Can position themselves as a trusted advisor to senior leaders and executive sponsors
- Demonstrated curiosity and ability to deliver with speed, quality and continuous iteration
- Ability to multitask, stay organized, and work efficiently
