BILL is looking to solve the business problem of replacing outdated financial processes with innovative tools to help businesses make smarter decisions and gain control of their operations, specifically within Software Payables (AP), Accountants (AC), and Receivables (AR) by shaping the design vision and ensuring a cohesive, modern, and unified user experience.
Requirements
- 15+ years of product design experience, with 8+ years managing design organizations (including multi-layered leadership).
- 5+ years working on complex products for SMBs, ideally in financial software, payments, or adjacent industries.
- Demonstrated success leading at scale: setting vision, establishing frameworks, and driving measurable outcomes.
- Portfolio that highlights not only design craft, but also strategic influence and business impact.
- Growth mindset, curiosity, and ability to balance data-driven rigor with bold creativity.
- Experience with design systems, customer lifecycle (sales/support), and platform-oriented design is a strong plus.
- Skilled in cross-functional leadership, with the ability to navigate ambiguity and drive alignment at the executive level.
Responsibilities
- Develop and communicate a compelling design vision for AP, AR, and AC, aligning with BILL’s company goals and the broader design ecosystem.
- Establish frameworks that ensure design efforts are strategically aligned with business outcomes and customer needs.
- Lead, mentor, and inspire a multi-layered team of product designers, content designers, and managers.
- Foster an inclusive and high-performing design culture where creativity, rigor, and accountability thrive.
- Drive a data-informed, hypothesis-driven design process, leveraging analytics, funnel insights, and user research.
- Champion the customer’s voice to ensure designs balance usability, accessibility, and aesthetic craft.
- Contribute to the evolution of BILL’s design system as a critical constituent and thought partner, helping to ensure it accelerates quality, speed, and consistency across product lines.
Other
- Humble, Authentic, Passionate, Accountable, and Fun.
- Influence executive stakeholders with clarity and conviction, helping shape roadmaps and priorities.
- Grow future leaders by setting clear expectations, coaching on impact, and modeling BILL’s leadership values.
- Hire exceptional talent that raises the bar on design quality and strengthens our culture.
- Passion for building great products that solve meaningful customer problems.
