Driving new logo acquisition and revenue growth within the Small and Midsize Business (SMB) segment for Salesforce Service Cloud (Agentforce Service)
Requirements
- 15+ years total experience, with 10+ years in B2B SaaS Product Management
- 3+ years at a Director+ level managing product teams
- Demonstrated experience driving growth and competitive success in SMB markets with B2B offerings
- Proven strengths in both user experience (UX) and Go-to-Market (GTM) strategies for SMB
- Experience delivering Agentic AI-powered experiences in software products
- Strong ability to translate business requirements and market needs into a successful product strategy
- Familiarity with software architecture and object-oriented design
Responsibilities
- Define the product vision for a delightful and easy-to-use customer experience from onboarding to ongoing use
- Drive customer acquisition via Salesforce.com and Slack, and implement innovative freemium offerings, including Agentic service
- Lead the delivery of Service Cloud via Slack to create a new conversational interface for service delivery
- Drive the entire feature delivery lifecycle: research, specs, design, engineering partnership, and GTM collaboration
- Collaborate across teams (Engineering, PMM, Sales) to drive key business outcomes and align the organization
- Communicate clearly and efficiently, owning release coordination and representing Salesforce as a product expert externally
- Lead and mentor a high-performing team of PMs while fostering a culture of excellence, innovation, and cross-cloud collaboration
Other
- Bachelor's degree (technical disciplines preferred)
- Exceptional organizational, written, and oral communication skills
- Comfort engaging in high-level business discussions with internal and external executives
- Strong collaboration and team-building capabilities across global and virtual teams
- Ability to work in a fast-paced environment with multiple priorities and deadlines
