Twilio is seeking a Senior Director of Product Management, Platform Experiences to lead the platform product strategy and execution, focusing on foundational services, APIs, and developer infrastructure to enable innovation and scaling for internal teams, partners, and third-party developers.
Requirements
- 10+ years of product management experience, with at least 4 years leading platform or infrastructure-focused product teams.
- Proven experience developing and managing platform products such as APIs, developer tools, identity/auth, data services, or cloud-native infrastructure.
- Lead and execute ambitious platform roadmap with measurable outcomes.
- Strong technical acumen and ability to engage deeply with engineering and architecture teams.
- Demonstrated ability to drive complex, cross-functional initiatives in fast-paced environments.
- Experience working on multi-tenant SaaS and cloud platforms.
- Familiarity with microservices architecture, Kubernetes, CI/CD pipelines, and DevOps practices.
Responsibilities
- Define and own the long-term platform product vision and strategy aligned with company goals with a focus on platform excellence.
- Build and execute a comprehensive platform product roadmap that supports both internal teams and external customers.
- Collaborate with Engineering, Architecture, Security, Legal, and other Product teams to ensure the platform is scalable, secure, and extensible.
- Champion an outstanding developer experience by driving improvements in APIs, SDKs, documentation, sandbox environments, and tools.
- Establish frameworks and standards for platform capabilities, data management, service orchestration, and integrations.
- Drive platform reliability, scalability, and operational excellence.
- Define KPIs and success metrics for platform usage, reliability, scalability, and adoption.
Other
- Lead and grow a high-performing team of product managers. Provide mentorship, guidance, and career development opportunities.
- Act as the voice of the Twilio platform across the organization (internal development platform, deployment systems, developer experience and tooling, observability, etc.), ensuring stakeholder needs are well understood and incorporated into the product planning process.
- Excellent communication, stakeholder management, and organizational skills.
- Track record of building and mentoring high-performing product teams.
- Bachelor's degree in Computer Science, Engineering, or related field; MBA or advanced degree a plus.
