Modivcare is looking for an experienced Senior Director - Product Management to develop and execute customer experience strategies that enhance service capabilities across all internal and external stakeholders.
Requirements
- Experience with human-centered design, design/systems thinking, and user research.
- Agile experience a plus.
- Proficient in change management, stakeholder engagement, and cross-functional influence.
- Ability to balance strategic objectives with execution, manage priorities, and inspire high performance.
- Uses customer and operational data to inform roadmap and backlog decisions.
- Monitors results continuously and adjusts metrics to reflect progress and insights.
- Aligns team outputs with stakeholder goals and evolving priorities.
Responsibilities
- Leveraging agile methodology, this role defines the architecture for experience-driven solutions, promotes a customer-first culture, and leads high-performing teams to deliver innovation, operational excellence, and measurable outcomes.
- Partners with senior leadership to define a long-term customer experience roadmap and vision.
- Maintains a strong point of view on long-term direction using stakeholder input, data, and agile insights.
- Establishes a high-value experience backlog that supports the overall mission and drives customer satisfaction.
- Reassesses and reprioritizes team tasks based on evolving needs and potential to achieve business outcomes.
- Develops, refines, and prioritizes a robust project backlog based on cross-functional stakeholder input and value alignment.
- Sets clear acceptance criteria and defines success metrics to evaluate delivery effectiveness.
Other
- Twelve (12) plus years of experience leading strategic initiative development and execution, including operational policies and process improvements.
- Eight (8) plus years in senior operational leadership roles within complex organizations.
- Background in product and strategy development in healthcare strongly preferred.
- Strong executive presence and ability to present strategy and complex topics to leadership.
- Proven ability to build alignment, drive decision-making, and lead through change.
