ServiceNow is looking to define and deliver AI-native platform features that power next-generation applications across multiple use cases, while also leading the company's Responsible AI strategy, governance, and execution to ensure AI products meet the highest standards of ethics, safety, and trust.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Deep understanding of data platform, AI ethics, governance, and regulatory landscapes, experience is strongly preferred.
- Proven track record of leading cross-functional teams and delivering enterprise-scale AI solutions
- Entrepreneurial mindset with experience launching 0-to-1 products or platform capabilities; proven ability to scale offerings over time.
- Obsession with product-market fit and delivering value at speed while maintaining a long-term architectural vision.
- Analytical thinker with strong data literacy; able to connect technical metrics with product strategy and user outcomes.
- Thought leadership in AI market trends, AI safety and ethics, and enterprise AI adoption patterns.
Responsibilities
- Define and communicate the vision, strategy, and roadmap for Gen AI Platform Foundations and Responsible AI across ServiceNow’s product portfolio, aligning with business goals, customer needs, and regulatory requirements.
- Drive the development and adoption of core AI platform capabilities to enable product teams to build and deploy AI solutions efficiently and responsibly.
- Lead the implementation of AI governance frameworks, including model cards, safety & high-risk AI testing, and compliance with emerging regulations such as the EU AI Act.
- Partner with engineering, design, legal, risk, and policy teams to build robust, scalable platform components that address the unique challenges of Gen AI deployment in the enterprise, embedding Platform AI and Responsible AI principles into product development lifecycles.
- Engage deeply with customers to drive platform adoption, gather feedback, and continuously iterate on the roadmap based on evolving enterprise needs.
- Collaborate with Outbound partners to deliver ecosystem-aligned, data-powered solutions to market.
- Leverage existing ServiceNow capabilities while identifying key innovations needed to unlock the full value of Gen AI across the product portfolio.
Other
- 15+ years of experience in product management, 10+ in a leadership role.
- Led, managed a high-performing team of product managers, leveraging exceptional leadership skills to inspire and motivate them to achieve exceptional results.
- Proven collaborator with experience driving consensus and execution across engineering, design, sales, and customer success teams.
- Excellent communicator who can tailor messages to technical and business audiences alike, from LLM practitioners to C-suite stakeholders.
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.
