UnitedHealthcare is looking to simplify the health care experience, create healthier communities, and remove barriers to quality care by defining and leading the Provider Operations AI transformation agenda.
Requirements
- 2+ years leading AI/ML-driven product strategies
- Experience of leading and managing a multi discipline team in a complex organization
- Proven track record of owning AI product transformation strategies-from vision and roadmap to execution and measurable business impact within a large, complex healthcare organization
- Solid knowledge of Responsible AI practices, bias mitigation, and compliance with global AI regulations
- Deep understanding of AI/ML technologies, including LLM architectures, RAG, prompt engineering, evaluation frameworks, and MLOps practices for scalable deployment
- Familiarity with cloud-native architectures, container orchestration (Kubernetes), and GPU/accelerator optimization for AI workloads
- Proven track record of building and scaling new AI teams or organizations from the ground up, including hiring, operating model design, and culture creation
Responsibilities
- Define the Provider Operations AI transformation framework including establishing the working model and codifying the governance process.
- Build and lead a high-performing team of AI experts, providing mentorship, guidance, and support to foster a culture of innovation and delivering business value.
- Collaborate with cross-functional teams to identify AI opportunities across various business units and, develop customized solutions to address specific challenges that will improve quality, streamline workflows and drive efficiency and cost-effectiveness.
- Ensure that transformational AI projects are delivered on time, within scope, and within budget, while meeting quality and performance standards.
- Stay abreast of AI research advancements, industry best practices, to ensure all AI initiatives remain at the forefront of innovation and compliance.
- Establish partnerships with external AI vendors, research institutions, and startups to leverage external expertise and accelerate transformation
- Drive innovation by exploring emerging AI technologies evaluating their potential impact on the business, and recommending strategic investments
Other
- 10+ years of progressive experience in product management, strategy or technology leadership roles within healthcare
- Proven exceptional executive communication skills with experience influencing C-suite, IT, Legal, vendors and external stakeholders
- Demonstrated ability to drive innovation at enterprise scale, balancing experimentation with operational rigor and compliance
- Demonstrated ability to develop and articulate a clear vision for how AI can be utilized to achieve business goals
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
