GEICO's Enterprise Voice team is seeking a Software Engineer to help drive insurance business transformation by redefining customer experience through contact center technologies.
Requirements
- Advanced experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
- Advanced experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
- Expert experience using multiple programming languages including Node.js, Python, C
- Experience implementing infrastructure as code using Terraform
- Experience integrating with internal and external applications
- Expert in one or more areas of software, data, systems design, development, deployment and operation
- Expert in cloud, infrastructure, DevSecOps, automation and plays a lead role in building scalable solutions
Responsibilities
- Provides technical architecture & leadership for a team within a domain or medium cross-functional projects, and mentor relatively junior engineers
- Implement complex parts of a system or a product
- Ship high-quality work following best practices, such as adequate testing, successful rollout, and consistent monitoring
- Lead efforts that set the direction for the rest of the team
- Propose short-term and long-term design solutions for pain points in the system or product with clear deliverables and action items
- Defines metrics and solutions translating to increased service maturity
- Demonstrates incident response and problem determination leadership
Other
- Communicate effectively with a diverse team and fosters a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood. Actively demonstrates these behaviors.
- Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due.
- Experience working in an Agile environment (Scrum, Kanban, SAFe)
- AWS Certifications at the Associate, Professional, or Specialty level
- At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
