Swiftly resolving critical issues and ensuring seamless product experiences for customers within the CVAD product portfolio.
Requirements
Strong in any programming languages like C / C++ / C / Python, debugging and problem-solving skills
Good at debugging techniques and tool development
Ability to work in a team of developers
Experience in working with Windows internals
Strong understanding of Windows kernel mode and user mode subsystems and good in Kernel mode, User mode APIs
Working experience on kernel mode and user mode debugging with Windbg
Exposure to troubleshooting tools like WPA / Perfmon, Procmon, Process Explorer
Responsibilities
Investigate and resolve escalated technical issues reported by customers or internal teams.
Document root cause analyses and solutions for escalated issues.
Collaborate with product development to prioritize bug fixes
Develop and maintain diagnostic tools and troubleshooting methodologies.
Communicate effectively with the development team to provide insights into customer-reported issues
Take up initiatives to help the team with finding patterns, insights and suggesting product, docs and process improvements
Other
Provide timely responses to the Escalation team who interact directly with customers.
Effectively prioritize and manage customer issues, collaborating closely with cross-functional teams such as product development and global Escalation teams.
Communicate clearly and confidently with stakeholders at all levels, providing timely updates on issue resolution progress and identifying opportunities for process improvements.
Passionate about troubleshooting complex technical problems and is driven by a desire to add value to everything they do.
Thrive in fast-paced environments, possess excellent analytical and problem-solving skills, and have a keen attention to detail.
