PayPal is looking to revolutionize support for millions of users worldwide by transforming help from a last resort into a competitive advantage, using AI and conversational design to create intelligent self-service experiences.
Requirements
- 5+ years in product design (consumer-facing, fintech/e-commerce preferred) with a strong portfolio showing elegant UI, simplified workflows, and measurable impact.
- Systems thinker and user advocate with deep empathy, accessibility expertise, and experience across workflows, forms, and information architecture.
- Collaborative, data-informed designer skilled in prototyping, communicating design rationale, and working with product, engineering, legal, and operations.
Responsibilities
- Design intuitive, accessible self-service experiences that simplify complex support and resolution journeys.
- Apply systems thinking to map the end-to-end support ecosystem and deliver user-centered, compliant solutions with cross-functional teams.
- Prototype, test, and measure impact to refine solutions and improve resolution time, satisfaction, and support outcomes.
- Perform product designs specialized in experience design knowledge and developed business expertise
- Lead projects and/or programs within the product function with moderate scope impacting function or sub-function
- Create customer experiences across digital and physical products within general parameters under broad supervision
- May act as a subject matter resource for entry level and developing colleagues
Other
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
- 0- travel percent
- Must be able to work in a hybrid work model with 3 days in the office and 2 days at home
- Must be able to work with a diverse workforce and promote inclusivity and belonging
- Must be able to provide reasonable accommodations for qualified individuals with disabilities
