The company is looking to shape exceptional user experiences for millions of customers through cutting-edge research, influencing product design and functionality, specifically in the area of digital wallets, stored cards, and tokenized payments.
Requirements
- Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
- Expertise in qualitative methods, with a history of applying findings to enhance product or feature design
- Basic proficiency in quantitative data analysis, statistical testing, and visualization using Excel, SPSS, R, or similar tools
- Knowledge of user experience design principles and practices
- Experience working in an enterprise setting collaborating within design teams and with partners in product, technology, and marketing
- Demonstrated ability to independently design and run research engagements from beginning to end
- Experience using enterprise research tools and platforms (e.g., UserTesting, dScout, Maze, Qualtrics)
Responsibilities
- Conduct and execute research studies using research methods, such as surveys, interviews, ethnography, and other quantitative and qualitative techniques, to gather customer insights
- Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
- Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
- Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
- Stay current with industry trends and incorporate knowledge into team insights
- Evangelize the value of research to cross-functional stakeholders and find ways for them to add value to the research process
- Take a question or a problem and translate it into a testable hypothesis, including a specific methods and tasks that appropriately respond to research, project, and business objectives
Other
- Bachelor’s degree in human behavioral science (anthropology, sociology, psychology, etc.) or related field
- 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
- Strong analytical, communication, and storytelling skills to generate insights, articulate what they mean to stakeholders, and clarify how they impact design decisions
- Master’s degree or Ph.D. in human behavioral science (anthropology, sociology, psychology, etc.) or related field
- Experience in banking, finance, or e-commerce
