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Kensho is seeking an experienced solutions leader to partner with S&P Global's strategic clients to transform their businesses through AI solutions and ensure they achieve tangible business value from Kensho's AI capabilities.

Requirements

• Have industry experience in programming languages like Python or Java.
• Experience prototyping Generative AI/ML solutions and knowledge of SDLC, APIs, network/cloud architecture.
• Experience in providing hands-on training and technical support to customers, helping them to understand how to use our products effectively and address their questions and concerns.
• Knowledge of speech recognition, entity linking, document extraction, automated database linking, text classification, natural language processing
• Familiarity with data retrieval agents, automated report generation, and novel applications of techniques like deep research
• Understanding of AI capabilities and their applications in business transformation
• Strong analytical and problem solving skills to simplify complex and dynamic work effectively

Responsibilities

• Deliver exceptional pre-sales and post-sales experiences by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how Kensho AI capabilities meet business needs through demos, use case scoping, architecture recommendations, system design, and in-depth technical advisory and delivery.
• Create and maintain documentation, guides, implementation frameworks, and FAQs based on client engagements, and technical documentation for developmental work
• Build strong customer relationships throughout evaluation, validation, sales, and delivery processes.
• Champion customer voice internally by gathering feedback, identifying trends, and working with product/engineering teams on roadmap planning.

Other

• Have 7+ years of experience in a customer-facing technical delivery role
• Willingness to travel (~ 50%) to meet customers
• Strong presentation and communication skills to translate business and technical topics to all audiences
• Humble attitude, collaborative spirit, and commitment to excellence
• Degree requirements: up to $20,000 tuition assistance toward degree programs