Gorgias is looking to optimize and scale its product experience through data-informed UX design to accelerate product-led growth by improving onboarding, activation, conversion, and expansion.
Requirements
- A portfolio that shows growth-focused work (e.g. onboarding, upsell flows, product adoption), and measurable outcomes
- 4+ years of product or growth design experience, ideally in SaaS or B2C environments
- Advanced Figma skills and familiarity with modern prototyping workflows
- Experience designing for experimentation: A/B testing, funnel optimization, behavioral triggers
- Deep understanding of product metrics and how UX drives conversion
- Bias for action, you ship fast, test ideas, and iterate based on results
- Familiarity with AI-first design tools like Lovable, V0, or Cursor
Responsibilities
- Design in-product growth flows that drive activation, conversion, and upsell
- Lead design for experiments: A/B test variants, onboarding flows, and feature adoption nudges
- Identify friction points across the user journey using data, research, and product signals
- Own UX for growth experiments from concept to shipped experience
- Prototype using Figma and modern AI tools (e.g., Lovable, V0, Cursor)
- Translate product and business goals into intuitive, impactful UX
- Balance rapid iteration with exceptional UI craft and polish
Other
- High-output designer with sharp instincts, strong visual design, and a hunger to move fast and make things better.
- Direct communication style and ability to influence cross-functional teams
- Passion for design systems, experimentation, and delivering user value
- Experience working in a product-led growth company
- Experience designing for freemium or tiered subscription models
