ServiceNow is seeking to evolve the Service Now AIOps administrative experience. AIOps helps IT operations teams prevent or quickly resolve operational problems affecting critical services and applications. It reduces the number of critical incidents, improves service availability, and improves team productivity. We leverage AI models to better understand anomalies, correlate related alerts, and identify probable root cause across many monitoring and observability solutions.
Requirements
- Understanding of cloud-based solutions, log and metric data and basic knowledge of AI/ML technologies in IT operations.
- Experience with system, network, application, and observability solutions.
- Ability to make informed recommendations, balancing technical feasibility and potential, along with strong prioritization skills that are data-enabled and based on market needs.
Responsibilities
- Develop and articulate a clear strategy and roadmap for the AIOps product line, identifying opportunities backed by strong reasoning.
- Collaborate with Customers, Researchers, and Designers on developing and testing innovative product ideas.
- Collaborate closely with the engineering to implement and deliver cutting-edge products.
- Engage with customers and conduct market research to understand their needs, workflows, and pain points to inform the product direction.
- Work in tandem with solution consultants, product success, product content, and outbound product management teams to ensure the product's success and market adoption.
- Engage in comprehensive research and conversations with end users, customers, partners, and industry experts to understand market dynamics and ensure our product is well-positioned.
Other
- At least 5 years in product management, solutions architecture or product success in the IT operations market, showing successful product development and management.
- A track record in building customer relationships and delivering customer-centric solutions.
- Quick learner with a strategic mindset, effective communication skills.
- Comfortable with ambiguity, demonstrating flexibility and resilience.
- Bachelor’s degree in Computer Science or a related field.
