The company is looking for a Sr. Infrastructure Site Support role to provide professional, polished, and energetic support to executives and company associates. This role will involve troubleshooting devices, tools, and technologies quickly to alleviate concerns and stress related to technology issues, and to lead and implement infrastructure and security projects.
Requirements
- Experience with Enterprise audio video conferencing
- Installed and configured enterprise/ home office networking and Wi-Fi solutions
- Experience with MDM solutions and mobile security platforms like In-tune,
- Cloud experience with Azure, including but not limited to Azure server builds and SaaS services.
- Working Knowledge of Intune, BOX, Okta and various SaaS providers
- Networking skills setup, connect and troubleshooting.
- Familiarity with setting up, image and configure various systems…printer, computer, server setup and troubleshooting.
Responsibilities
- First point of contact for executive requests; Proactively and continuously strengthen relationships and engage with executive team members and their administrators to support their requirements and identify inefficiencies and improvements.
- Lead and implement various projects in infrastructure and security. Eg. Modern video conference implementations, Flex workspace, tools etc.
- Support Enterprise Applications like Box, Okta, Microsoft Teams, Office 365 email servers and Collaboration tools like Microsoft Teams and Zoom.
- Automation of security patching, Enterprise Active Directory management
- Partner with other administrators and provide solution for SaaS Cloud requests.
- Executive and end user support for Phones using MS Teams and Cisco and Crestron conference rooms
- Assist in the management of software licenses and deployment.
Other
- Professional etiquette, extremely polished, and energetic are must have personal traits.
- Candidates must be able to troubleshoot devices, tools, and technologies in short windows of time, and be able to alleviate executives’ and / or company associates concerns/stress regarding devices (laptops, desktops, mobile phones), conferencing tools – Zoom, Teams, password resets, and unlocking of locked accounts.
- Keeping up to date with emerging technologies and finding implementation methods to increase productivity for executives.
- Travel to support remote sites as needed for installation and configuration of hardware and software.
- Support end users with exceptional white glove treatment
