American Express is looking to solve the problem of delivering innovative payment products and services at a rapid pace, serving customers seamlessly across physical, digital, mobile, and social media, by building a next generation auto-scaled, Highly Available, hybrid cloud enterprise application platform.
Requirements
- 3+ years of experience working with public cloud services (preferably AWS or GCP) and a proven track record of building complex infrastructure
- 3+ years of Strong hands-on deployment and troubleshooting expertise experience working with private cloud ( OpenShift, Kubernetes, Docker)
- Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Databases across all tiers)
- Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD)
- In depth understanding of Linux functionalities/ features as well as good experience of Linux system engineering.
- Good understanding of web technologies (http, headers, authentication, ssl, routers, load balancing, etc.)
- At least medium level expertise in one of following: Python/ shell scripting, Golang and Rest API
Responsibilities
- This is an individual contributor role to manage Operations for Public, Private and Hybrid cloud footprint at in highly hydrogenous environment.
- You are expected to work on Jira story/bug, ITSM incident, change and problem tickets to support the IaaS/ PaaS infrastructure and expected to adhere the shift pattern (Full night shifts are not expected).
- Focuses on the internal Customer and their applications. Ensures high availability of all environments and the achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)
- All ITIL / ITSM processes including Incident, Problem, Change, Release, Asset, Configuration and Service Level Management
- Partners with Cloud engineering teams and technical product managers to support a continuously evolving platform
- Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution
- Coordinates communications, escalates, and facilitates resolution of risks, issues, and changes tied to the Infrastructure and Operations
Other
- Bachelor's degree in computer science, Computer Engineering, or equivalent work experience
- Excellent interpersonal skills, customer service skills, and English communication skills with difficult customers in outage situations.
- Outstanding written and verbal communication skills
- Ability to work in a hybrid, onsite or virtual arrangement depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
