The United Illuminating Company is looking to solve the problem of maintaining and supporting Operational Smart Grids (OSG) infrastructure operational policies, standards, best practices, procedures, tools and projects in support of efficient, resilient, and secure operations of OSG supported applications and facilities.
Requirements
- Fundamental understanding of UNIX Operating Systems (OS), Linux OS, Microsoft OS, Active Directory, VMware, Citrix, Networking, Routing, Firewalls, Security tools and/or scripting.
- Professional experience with more than one of the following areas: Data Center Operations, Disaster Recover/Business Continuity Planning & Execution, Security & Compliance Management, Infrastructure Operational Policies & Procedures, and/or Technical Project Coordination.
- Associated certifications are preferred.
- Experience working with infrastructure solutions in an enterprise environment.
- Knowledge of Security controls surrounding the critical SCADA systems.
- Experience with change management process.
- Experience with technical project coordination.
Responsibilities
- Provide timely responses to all incidents, tasks and requests assigned to meet Service Level Agreements.
- Work with internal clients, suppliers/contractors, project teams and other technical staff to identify, design and support technical solutions.
- Provide maintenance of infrastructure technologies following the change management process.
- Lead the technical implementation plans in support of infrastructure technologies.
- Support physical and virtual infrastructure, including all existing physical and virtual systems, installation of additional systems, patching, maintenance, upgrades and support.
- Lead the evaluation, selection, and testing of hardware and software products.
- Maintain regulatory compliance under NERC/CIP guidelines.
Other
- BS/BA Degree in Business, Computer Science or other technical discipline. MA/MS Degree preferred.
- Must possess ability to deal collaboratively, diplomatically, and successfully with customers, co-workers and other professional colleagues, managers, and staff.
- Must be able to work effectively in a team environment, as well as work independently with limited supervision.
- Must have excellent problem-solving skills while providing first class customer service.
- Requires outstanding oral and written communication skills.
