The Firm is looking to maximize the value of its Knowledge Management (KM) systems by addressing data integrity issues, assisting with reporting and information governance, and providing tier II support.
Requirements
- 5+ years experience with Microsoft SQL Server and iManage Document Management System.
- Experience with two or more of the following systems and technologies: HighQ Collaborate, Decisiv Search, Box, VBA, or PowerShell.
- Experience with LLMs and machine learning applications considered a plus, including experience with AI-driven tools for document classification, summarization, semantic search, or intelligent metadata extraction using platforms, such as Azure OpenAI, DeepJudge, Hebbia, CoCounsel, or similar frameworks.
- Experience with a reporting and analytics platform, such as SSRS, Power BI or Tableau considered a plus.
- Strong understanding of Windows and MS Office applications.
- Experience in technical support role considered a plus.
- Data analysis experience.
Responsibilities
- Have an advanced understanding of various KM systems, providing second level support for those systems.
- Provision sites on the Firm’s extranet when non-standard configurations are required.
- Support the implementation of upgrades and feature enhancements to KM systems, including testing and documenting new features, integrations, and current state regression testing.
- Design, build, test, and implement data management scripts using advanced SQL Server capabilities, including stored procedures, views, and functions to support enterprise knowledge management initiatives.
- Perform query optimization, leveraging SQL Server Management Studio (SSMS).
- Develop and maintain SSIS packages and ensure data quality and consistency across systems.
- Leverage Large Language Model and Machine Learning technologies to enhance enterprise knowledge management systems, including the classification, summarization, and semantic search of unstructured documents.
Other
- Excellent oral and written communication skills.
- Excellent documentation skills and experience with the technical documentation development process.
- Strong analytical, problem-solving, and decision-making skills.
- Demonstrated ability to learn new technologies through experience or education.
- Experience communicating technical information to non-technical people.
